Terms of Service

These Terms govern your purchase of products from and use of services provided by VisibleSeed LLC ("VisibleSeed", "we"). By placing an order or using our software you agree to them.

1. Who we sell to

We sell to businesses, not consumers, and only to select businesses in the United States. We may decline any order. If we decline one you have already paid for, we refund it in full.

2. Hardware sales

Hardware is sold at a one-time price. On payment and delivery you own that hardware outright. There is no lease, no financing term, no buyback clause, and no provision that makes it worthless if you stop being our customer. You may keep it, modify it, or sell it.

Published prices are before tax. Quoted items are quoted inclusive of freight. The price that applies is the one shown or quoted when you place the order. Returns, shipping, and warranty are covered in Sales, Shipping and Returns.

3. Software (Managed)

On the Managed tier our point-of-sale software is licensed to you, not sold. We grant you a non-exclusive, non-transferable, revocable license to use it in your restaurant while you are a customer in good standing. You may not resell, sublicense, or redistribute it, reverse engineer it except where that right cannot lawfully be excluded, remove proprietary notices, or use it to build a competing product.

Your data is yours. Your menu, sales history, guest records, and staff records belong to you. If you leave, ask and we will export them in a usable format. We will not hold your data to keep you as a customer.

4. VisibleSeed Unlocked, sold as-is

Hardware designated VisibleSeed Unlocked is supplied without VisibleSeed software and is not tied to our systems. Read this section before buying it.

What you are not buying

• No VisibleSeed point-of-sale software and no license to it.
• No installation, configuration, menu build, data migration, or training.
• No software support, including for software you build or third-party software you install.
• No uptime commitment, service level agreement, or availability guarantee.
• No certification or approval of any software you choose to run on the hardware.

Sold as-is

Unlocked hardware is sold AS IS and WITH ALL FAULTS, except for the manufacturer warranty passed through under Sales, Shipping and Returns. To the maximum extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We make no representation that the hardware is suitable for any particular software, workload, or regulatory regime. Determining suitability is your responsibility.

Your responsibilities

You are solely responsible for your software and its correctness, security, and maintenance; your configuration, updates, backups, and access control; your business and customer data, including cardholder data; your PCI DSS scope and validation and every other legal obligation that applies to your operation; and your business continuity.

No liability for your operations

VisibleSeed LLC is not liable for any loss arising from software you build, license, install, configure, or operate on Unlocked hardware, or from your use of that hardware in your business. This includes lost sales, lost or corrupted data, failed or duplicated transactions, chargebacks, regulatory penalties, security incidents, data breaches, business interruption, and any indirect or consequential damages, regardless of legal theory.

Modification is permitted, because the hardware is yours. Modification may void the manufacturer warranty on the manufacturer's terms, and it ends your right of return.

5. Payments

Payments are processed by Stripe under your agreement with Stripe. On Managed we charge no platform fee on your processing. On Unlocked, payments routed through the VisibleSeed Stripe platform carry a 0.25% + 10¢ platform fee per transaction. Full terms: Payments and Platform Fees. We do not require a particular processor and we charge no early-termination or exit fee.

6. No long-term contract

There is no multi-year commitment and no auto-renewal that traps you. Where a Managed engagement involves a recurring fee it is disclosed in your quote and you may end it with 30 days' notice.

7. Acceptable use

You agree not to:

• Use our products for anything illegal, including processing payments for illegal goods or services, fraud, or money laundering.
• Attempt unauthorized access to our systems or any account that is not yours, or introduce malware.
• Share credentials outside your business, or circumvent licensing or access controls.
• Send us artwork you do not have the right to use. We will decline to print anything infringing, impersonating, hateful, or sexually explicit.
• Threaten or harass our staff. Frustration when your POS is down is not abuse and we will absorb a lot of it.

Good-faith security research is welcome. Email hello@visibleseed.com before testing and we will not pursue you. Suspension of services never affects hardware you own, which stays yours regardless.

8. Warranty disclaimer

Except for the express warranty in Sales, Shipping and Returns, and to the maximum extent permitted by law, our products and services are provided "AS IS" without warranties of any kind. We do not warrant that the software will be uninterrupted or error free.

9. Limitation of liability

To the maximum extent permitted by law we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost sales, lost or corrupted data, or business interruption. Our total aggregate liability will not exceed the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

10. Indemnity

You agree to indemnify VisibleSeed LLC against claims arising from your use of our products in breach of these terms, your violation of law, or your infringement of a third party's rights, including artwork you supply for printing.

11. Third parties

Integrations with third-party services are operated by those companies under their own terms and we are not responsible for them. See Partners and Trademarks, including the fact that VisibleSeed and Prinvia, Inc. are separate, unaffiliated companies.

12. Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict of law rules, and the courts of Texas have exclusive jurisdiction. Before filing anything, email hello@visibleseed.com. Most disputes are a misunderstanding about a number and are cheaper to solve in an email.

13. Changes

We may update these terms. The version that applies to a purchase is the version published when you made it; changes are not applied retroactively. For material changes affecting an ongoing service we will give 30 days' notice by email. If any provision is unenforceable the rest remains in force.